General terms about the website & goods

Welcome to Shades of Romeo.com. The following terms and conditions apply to all orders placed by the customer (“You”). We may from time to time change the terms that govern your use of our Site. We may change, move or delete portions of, or may add to, our Site from time to time. Every time you wish to use our site, please check these Terms and Conditions to ensure you understand the terms that apply at that time. Shades of Romeo reserves the right to change this website and these terms and conditions at any time.

Information about us

Shades of Romeo.com is a site operated by Shades of Romeo UK Limited (“We”). We are a limited company registered in England under company number 1158027 and with our registered office at Mayfair Avenue 36, Postcode IG1 3DL; ILFORD, London. Our UK VAT number is 313 9423 17. Email – shadesromeo@gmail.com

You should be aware that:


-To shop with us, you need to be at least 18 years old.

-The prices displayed at Shades of Romeo.com include the statutory Value Added Tax but do not include a delivery charge.

-Please also read our Privacy Policy regarding personal information provided by you.

-All the display pictures are accurate as possible the colours of our products but the definition will depend on a number of factors including but not limited to your computer display settings.

-The sizes for all items and measurements are approximate.

Trade Rules

The prices on Shades of Romeo website include VAT but exclude delivery costs. This delivery cost will be added to the total amount due as set out. Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you an Order Confirmation. Therefore, except as provided above, price adjustments on previous orders are not permitted.

Once you have finished shopping, all the items you wish to purchase are added to your basket and your next step will be to go to the checkout process and make payment. To do this, you must follow the steps of the purchase process, completing or verifying the information requested in each step. Throughout the purchase process, before payment, you can modify the details of your order. There is a detailed description of the purchase process in the Buying Guide. Also, if you are a registered user, a record of all the orders placed by you is available in the “My Account” area.

We may decline to accept an order in circumstances including, but not limited to:

your payment not being authorized;


if you do not satisfy the requirements to place an order, as set out above;
product(s) ordered not being available from stock and/or suppliers; or
where a pricing or product description error has occurred.
We reserve the right to cancel orders without prior notice. If we cancel any order, it will be without charge to you and any payment taken for such order will be refunded to you in accordance with our Refund Policy set out below.

Return of product


Goods can be returned within 28 days of receipt. Goods can be returned in the designated period. The exact return period and return policy differ from country to country. Please contact our customer service for detailed information. Customers returning goods are responsible for freight charges

Please note that Shades of Romeo purchases can only be returned together with your dispatch note and must be unused, in perfect condition and with their original tags.

Size the wrong items and quality problem items can be exchanged. For defective products, If a defect or damage is confirmed on the returned products, we will give you a complete refund including the charges you have accrued of delivery and return. The refund will be paid either to your wallet of Shades of Romeo account or to the original method of payment.

Free via Royal Mail (Post office): Attach the Royal Mail return label, found in the parcel or you can print a free return address label via Royal Mail, and take your return parcel to the nearest Post Office. Please remember to get proof of postage.

Payment methods

Credit card or debit card

You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. Shades of Romeo reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value, and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

PayPal

When paying by PayPal, Shades of Romeo reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum, and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. Shades of Romeo reserves the right to deny any purchase.

Reviews and Comments

Except as otherwise provided elsewhere in this Agreement or on the site, anything that you submit or post to the site and/or provide Shades of Romeo, including, without limitation, picture, video, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and nonproprietary, and by submitting or posting, you agree to irrevocably license the entry and all IP rights related thereto (excluding the moral rights such as authorship right) to ShadesofRomeocom without charge and Shades of Romeo shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of Shades of Romeo and shall not be returned to you and you agree not to raise any dispute in connection with any use of the entry by Shades of Romeo in the future.

You warrant that your Submissions, in whole or in part, are clear and free of any IP right infringement, disputes or third party claims. Shades of Romeo assumes no liability for any misuse of copyright or any other rights of third parties by you. You undertake to defense for and indemnify the Sponsor against any losses caused due to the use of the entries for any purposes.

In addition to the rights applicable to any Submission, when you post comments or reviews to the site, you also grant ShadesofRomeo.com the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments, and other Content that you post on this site and that use of your reviews, comments, or other Content by ShadesofRomeo.com will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead ShadesofRomeo.com or third-parties as to the origin of any Submissions or Content. ShadesofRomeo.com may, but shall not be obligated to remove or edit any Submissions (including comments or reviews) for any reason.

INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademarks, and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors. This does not prevent you from using this website to the extent necessary to make a copy of any order.

Third-party links and resources in our site

Where our site contains links to other sites and resources provided by third parties (including where our social media sharing plug-ins include links to third party sites), these links are provided for your information only. We have no control over the contents of those websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

LIABILITY AND WAIVING LIABILITY, STATUTORY CONSUMER RIGHTS

Nothing in these Terms shall exclude or limit ShadesofRomeo’s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

Shades of Romeo.com accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

ShadesofRomeo.com is not responsible for indirect losses which are a side effect of the main loss or damage, for example, loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on ShadesofRomeo.com shall be limited to the total price of your order.

Due to the open nature of this website and the possibility of errors in storage and transmission of digital information, we do not warrant the accuracy and security of the information transmitted or obtained by means of this website, unless otherwise indicated expressly on this website. All product descriptions, information, and materials shown on this website are provided “as is”, with no express or implied warranties or conditions of the same, except those legally established. In this sense, if you are contracting as a consumer or user, we are obliged to deliver goods that are in conformity with the Contract, being liable to you for any lack of conformity which exists at the time of delivery. It is understood that the goods are in conformity with the Contract if they: – comply with the description given by us and possess the qualities that we have presented in this website; – are fit for the purposes for which goods of this kind are normally used; – show the quality and performance which are normal in goods of the same type and which can reasonably be expected to the extent permitted by law, we exclude all warranties and conditions (whether express or implied), except those that may not be excluded legitimately.

If you have a problem with a product that you have purchased from ShadesofRomeo.com online and were not able to settle the complaint with Shades of Romeo, then you can submit your complaint to the EU’s online dispute resolution platform (the “ODR platform”).

The ODR platform offers consumers and traders within the EU with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer’s complaint. The ODR platform is available here: http://ec.europa.eu/odr.

Applicable Law

These Terms, their subject matter, and their formation are governed by English law. You and we both agree that the English courts will have non-exclusive jurisdiction to settle any disputes arising out of or in connection with the Services.